Hi there!💻 👋 I am

Bio

I am so happy to find you here reading this.
I wanted to create a space where I can show you all my potential
and all my future personal projects for you to easily find what I'm
working on. Take your time to check everything!

Down below you can check my CV.

Work experience

2018-2019

Pansfood Company

Taking customers orders.
Cleaning common areas for customers.
Managing customers request and organized inventory.

2019-2021

Sitel - Foundever

Inbound calls customer service agent.
Handling customers request, profiling and checking for elegibility for financial products.
Follow up on current loan applications.

2021-2022

Sitel - Foundever

Team leader.
Handling 15-20 people team, guiding them to meet goals and expectations.
Providing support, training, feedback and daily meetings with team agents to improve metrics.
Daily, weekly, monthly and quarterly meetings with client and managers.

2022-2023

Teleperformance

Interpreter
Provide accurate and reliable interpretation services between healthcare providers and patients who have limited proficiency in the language used by the healthcare provider.
Ensure that patients have a comprehensive understanding of their medical situation.
Facilitate culturally sensitive communication between healthcare providers and patients, considering their cultural background, beliefs, and practices.